Return & Refund Policy

At LIORVETH, we value your satisfaction and strive to ensure that every festive gift, handcrafted decor item, and apparel product meets your expectations. Please review our policies regarding returns, refunds, and order cancellations below.

1. Return Eligibility & Timeframe

• 30-Day Return Policy: We offer a 30-day return policy. You have 30 calendar days after receiving your item to request a return. If 30 days have passed since delivery, we may be unable to accept your return.

• Condition Requirements: To be eligible for a return, the item should be in its original packaging and in the same condition in which you received it—unused, unworn, unwashed, and free from signs of wear or installation.

• Return Shipping Fees:

  • Product Issues & Seller Errors: If the return is due to a defective, damaged, or incorrect item, please contact us. We will review the issue and, where applicable, provide a return shipping label or cover the reasonable return shipping cost.

  • Personal Reasons: If the return is due to personal preference, such as a change of mind or an incorrect size or color selection, the customer may be responsible for the return shipping cost.

2. How to Initiate a Return

To ensure your return is processed smoothly, please follow these steps:

1. Contact Customer Support: Email us at service@liorveth.com with your Order Number, the reason for your return, and clear photos or videos if the item is damaged or defective.

2. Receive Return Instructions: Our support team will review your request within 24 to 48 business hours. If your return is approved, we will provide you with the applicable return instructions and designated return address.

3. Ship the Item: Package the item securely and use a trackable shipping service when sending your return.

Important Note: Please DO NOT send your purchase back to the sender address listed on the original shipping package label. Always wait for return instructions from our customer support team before sending an item back.

3. Refund Process & Timelines

• Inspection & Notification: Once your returned package is received and inspected, we will notify you by email regarding the status of your refund.

• Refund Distribution: If approved, your refund will generally be processed to your original payment method within 3 to 5 business days. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

• Late or Missing Refunds: If you have not received your refund after the stated processing period:

  1. Check your bank or credit card account again.

  2. Contact your bank or credit card provider, as additional processing time may be required.

  3. If you still have not received your refund, please contact us at service@liorveth.com.

4. Promotional Offers & Discount Codes

• Application at Checkout: Discount codes must be applied during checkout before completing payment. Prices cannot generally be adjusted retroactively after an order has been submitted.

• Code Stacking: Only one promotional code may be applied per purchase unless otherwise stated in the applicable promotion.

5. Order Cancellation Policy

• 24-Hour Cancellation Window: You may request to cancel your order within 24 hours of purchase. Cancellation requests received within this period will be reviewed for eligibility.

• Orders in Fulfillment or Transit: If more than 24 hours have passed, your order may already have entered the fulfillment process or been dispatched. In such cases, cancellation may no longer be possible. You may contact us to determine whether a return can be arranged after delivery.

6. European Consumer Rights

For customers located in the European Union or United Kingdom, applicable consumer protection laws may provide certain cancellation and withdrawal rights, including a statutory withdrawal period for eligible purchases.

These rights are subject to applicable laws, product-specific exclusions, and other statutory conditions. Nothing in this policy is intended to limit any mandatory consumer rights that cannot legally be excluded.

If you have questions about your rights or whether a particular order qualifies, please contact us at service@liorveth.com.

7. Contact Us

If you have any questions about returns, refunds, exchanges, cancellations, or any other order-related matter, please contact our customer support team:

Customer Support Email: service@liorveth.com

We aim to respond to email inquiries within 24 to 48 business hours.

Thank you for choosing LIORVETH. We appreciate your trust and are committed to providing a positive shopping experience.