LIORVETH Help Center

Welcome to the LIORVETH Help Center. To provide you with a transparent and worry-free shopping experience, we have compiled answers to the most common questions regarding our products, ordering, shipping, and return policies.

If you cannot find the answer to your question below, please feel free to reach out directly to our customer support team at service@liorveth.com. We are happy to assist you with any questions or concerns.

1. Orders & Account

• Do I need an account to place an order?

  No, you can complete your purchase as a guest. However, creating an account allows you to track orders easily, save shipping addresses, and access your order history for future purchases.

• How do I know if my order was successfully placed?

  Once your order is confirmed, an automated confirmation email containing your order summary and order number will be sent to the email address provided at checkout. If you do not see it within a few minutes, please check your spam or junk folder.

• Can I modify or cancel my order after placing it?

  We process orders promptly to ensure fast fulfillment. If you need to change your shipping address or cancel an item, please contact us within 12 hours of placing your order at service@liorveth.com. Once an order has entered the fulfillment process, modifications or cancellations may no longer be possible.

2. Shipping & Global Delivery

• Which countries do you ship to?

  We ship internationally to customers across North America, including the United States and Canada, Europe, and select countries worldwide.

• What are your handling and transit times?

  • Order Processing Time: 1 to 3 business days, excluding weekends and major holidays.

  • Estimated Shipping Time: Standard international delivery typically takes 7 to 15 business days, depending on your destination and local customs processing.

• How can I track my shipment?

  As soon as your package is dispatched, a shipping confirmation email containing a tracking number and carrier tracking link will be sent to you. You can monitor your shipment's status using the provided tracking information.

• Are customs duties or taxes included?

  Depending on your country's customs regulations, international packages may occasionally incur import duties, taxes, or clearance fees. These charges are determined by local authorities and are the responsibility of the recipient.

3. Payment & Site Security

• What payment methods do you accept?

  We accept major credit and debit cards, including Visa, Mastercard, American Express, and Discover, as well as secure online payment methods such as PayPal.

• Is my personal and payment information safe?

  We take reasonable measures to protect your personal and payment information. Our website uses encrypted connections to help protect information transmitted between your device and our website. We do not intentionally store your full credit card details on our servers.

4. Returns, Exchanges & Refunds

• What is your return policy?

  We offer a 30-day return period. If you are not completely satisfied with your item, you may request a return within 30 days of receiving your package. Items should be unused, in their original condition, and in their original packaging.

• What should I do if I receive a damaged or incorrect item?

  We inspect products prior to shipment, but damage can occasionally occur during transit. If you receive a damaged, defective, or incorrect item, please contact us at service@liorveth.com within 48 hours of delivery with photos or a short video showing the issue. We will review the situation and provide an appropriate solution.

• How long does it take to receive a refund?

  Once your returned item is received and inspected, your refund will generally be processed to your original payment method within 3 to 5 business days. The time required for the funds to appear in your account may vary depending on your payment provider.

5. Product Quality & Care

• Are your holiday apparel and handcrafted goods durable?

  We select and produce our products with attention to detail and focus on quality, functionality, and durability. Product materials and care requirements may vary by item, so please refer to the individual product description and care instructions for specific information.

Still Have Questions?

Our customer support team is here to help.

If you have any questions about our products, orders, shipping, returns, refunds, or any other aspect of your purchase, please contact us at:

Customer Support Email: service@liorveth.com

We aim to respond to email inquiries within 24 to 48 business hours.

Thank you for choosing LIORVETH. We appreciate your trust and look forward to assisting you.